Returns & Exchanges
At Truly PVC, we want you to be completely satisfied with your home improvement purchase. If your items are not a perfect fit, you can return unused products in their original packaging within 30 days for a full refund or exchange.
Initiate Your Request
Contact our customer support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Carefully pack your PVC products in their original protective wrapping to prevent damage during transit and include a copy of your packing slip.
Ship to Warehouse
Affix the provided shipping label to your package and drop it off at any authorized courier location; we recommend using a trackable service for your peace of mind.
Inspection and Refund
Once our team inspects the returned items to ensure they meet our quality standards, a refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing